ECOMMERCE TERMS AND CONDITIONS

Rate Policy

All room rates are exclusive of 12.5% luxury tax on published tariff, plus 7.42% service tax applied tariff. These are subject to change as per government policies.

Arrival & Departure Policy

  • Check- in: 12 Noon
  • Check- out: 12 Noon

Early check-in is subject to availability. For guaranteed early check-in, room to be reserved from the previous night. Rooms are held until 6 pm on day of arrival unless guaranteed by a credit card or deposit.

Cancellation Policy

All cancellations should be done 48 hours prior to the day of arrival, to be exempt from the cancellation charge.which is equivalent to 1 day full retention charges. All No shows will also attract 1 day’s full retention charges.

Refund For Charge Back Transaction

In the event there is any claim for/ of charge back by the User for any reason whatsoever, such refund (if any) shall be effected only by Western Valley Resorts Hotels via payment gateway or by means as Western Valley Resorts Hotels deems appropriate.

No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by credit card or advance payment by Net Banking. All major cards are accepted.

Child Policy

One child under 8 years of age can stay in the parents rooms free of charge.

Photo Identity

All Guests are requested to produce the Government Approved photo identity card for Indian Nationals and Valid Passport and Visa for Foreign Nationals upon Arrival.